Question RETURN?
AnswerMiss Outt accept all returns and exchanges within 14 days, counting from the day you receive your order.

Only an item purchased from our online shop can be returned or exchanged. If an item was purchased at any other retail store/ online shop, the customer must contact the original shop of purchase regarding item return or exchange.

Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.

Within the period of 14 calendar days from the day of receipt of the item, contact us by email info@missoutt.com, providing information of returning or exchanging the item.

Then, the item has to be packed and sent back to our address: UAB LERILA, Juodelių str. 11-2, 14193 Vilnius, Lithuania. The item must be returned with the original labels and all other packaging elements in which the item was received. The customer also covers the repeated shipment expenses of the new item.

If You have any further questions, please send us an email to info@missoutt.com. We aim to answer your questions in a fastest way.

Question SHIPPING?
AnswerWe deliver worldwide via Lithuanian Post (more information is available here: www.post.lt). All packages feature tracking data which allows you to determine the expected arrival date. Please note that we do not include insurance in the basic shipping costs. If you would like to add insurance to the shipping of your item, please let us know in advance.

We dispatch the order within 10 working days from the day of customer’s payment for the item.

Items are delivered within 2–18 working days from the day of dispatch.

Delivery within the territory of the Baltic states (Lithuania, Latvia, Estonia) is free of charge.

The delivery fee to European countries is 14 EUR.

Delivery fee to other countries is 18 EUR.

Please note, that when sending items to outside the European Union, import or other customs payable by the customer may apply. Therefore, we insistently recommend prior to making a purchase to consult the respective authorities if any customs or other charges may apply in the destination country.

You can order express delivery for extra fee, please send us an email to the address info@missoutt.com

Question PERSONAL DATA PROTECTION AND SECURITY?
AnswerWe ask for your name, telephone number, address for the items delivery, email address, your age, payment method details for the fulfilling your order.

It is our duty to ensure that any information you provide to us is handled with the appropriate discretion and in accord with the Law of the Republic of Lithuania on Legal Protection of Personal Data. Thus we will not sell your personal information to third parties nor use your personal information for anything unrelated to the business-client relationship.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

You may request a copy of the personal data we have stored by sending your request to us.

Question PAYMENT?
AnswerPAYSERA

Paysera.com (Mokejimai.lt) is a leading online payment provider in the Baltic region. Using this system you may accept payments via more than 20 different online payment types, including e-banking systems in the Baltics, Great Britain, Germany and Poland, international payments in euros all over the world. It is safe, fast and reliable payment collection system for everyone, who wants to sell or buy goods and services online.

CARD PAYMENTS

You can also pay by credit and debit cards ( VISA, Master Card, AMEX and other). If you are experiencing any problems please contact us directly.